WE'VE HELPED TOP BRANDS ACROSS THE COUNTRY TRANSFORM MOMENTS INTO MEMORIES, TRAIN THEIR TEAMS, AND OPTIMIZE THEIR BUSINESS.
BRANDS WE’VE WORKED WITH INCLUDE:
WHAT PEOPLE ARE SAYING ABOUT US
~ Donovan Reta, Vice President Business Operations, Dallas Wings
We’ve worked with Evolved Experience Solutions over several seasons to capture valuable insights, feedback, and specific examples from our fans and auditors on their experience attending Wings games. We recently conducted a Food & Beverage study to provide real-time results to our partners to justify the investments in infrastructure and provide insights into future areas of opportunity. The data has been impactful in driving decisions on the areas most important to our fans.
~ Vanessa Ward, Vice President, Event Services, Phoenix Suns
Partnering with Evolved Experience Solutions helped our organization transform by allowing us to place guest service at the heart of everything we do. Their comprehensive approach to data, strategy, and training ignited a cultural shift, making Valley P.R.I.D.E not just a vision, but a reality. Through targeted training and a thoughtful plan to reinforce our service standards all year, our entire team is now aligned with these core values, driving our guest satisfaction numbers higher than ever before! I’ve never seen a new service program take hold as quickly as Valley P.R.I.D.E. has in our organization.
~ SHAWN SULLIVAN, ASSOCIATE COMMISSIONER BRANDING, MESSAGING & STRATEGIC INITIATIVES, HORIZON LEAGUE
“Evolved Experience Solutions provide top-level, turnkey solutions for evaluating game experience and fan engagement. Their wealth and breadth of experience provides a critical perspective when planning and executing events. When you combine the technology to score our output with informed recommendations, this platform has contributed mightily to upgrades in how we have conducted events on campus.”
~ Krista May, Vice President of Marketing & Communications, Connecticut Sun
“As each season brings a unique set of challenges, we rely on the services of Evolved Experience Solutions to help us measure our success in providing the best fan experience possible. We realize that whether the team wins or loses, the on-court entertainment and overall “show” is a huge part of the memories that fans remember. We can measure fan satisfaction and make integral changes to our production based on the responses obtained and analyzed by EES. From our home opener to our final game, we were especially proud of how we grew our satisfaction score – particularly related to the in-game content. We adjusted throughout the season and increased our score by 5% - which means our fans are leaving more fulfilled and much more likely to return!”
“I have known and worked with Erin for over 10 years. She is a strategic thinker, creative and data driven. She sets goals and achieves them and has an amazing finesse working with different agendas and personalities. She’s incredibly responsive, easy to work with and effectively triages and manages multiple priorities simultaneously. She is a smart, curious, team player who thrives on accountability and results.”
~ KELLEE JOHNSON
PRINCIPAL,
THE BALLAST GROUP, LLC.
“Evolved Experience Solutions did an incredible job designing and facilitating our SMILE 2.0 staff pep rally and training. Erin created a seamless experience for our entire organization the whole way through from providing pre-communication copy to event logistics all the way through post-event assessments. She is a true professional and her experience working in game presentation and fan experience showed as she managed the entire event with poise and kept everything on-time and focused. Our leadership and ownership were blown away by the entire program and the best part may have been how much our team loved it. As the night was ending, we heard countless times how they wished they could keep going and how much fun it was. Overall, we couldn’t be happier with the whole experience and are excited to work with Evolved again in the future!”
~ JASON PARKER, FORMER ATLANTA HAWKS VICE PRESIDENT, SERVICE & OPERATIONS