EXPERIENCE ANALYTICS - DATA CAPTURE

KNOWLEDGE GIVES THE POWER TO BEST SERVE YOUR GUEST.

Using a custom, automated data capture tool, we provide a quantitative look at your guest's experience.  We aggregate data from multiple input streams and use advanced calculations to provide a robust feedback loop to best understand your customer needs and optimize their experience. We develop your own assessment tool to give you the feedback you need.

This includes:
1) Live on-site assessments of events and guest experiences with our professional staff

2) Automated guest experience assessments getting you immediate feedback from your guests

3) Integration of other data streams you may already have (secret shopper reports, end of year surveys, etc.)

INSIGHTS & ANALYTICS

KNOW YOUR NUMBERS, AND WHAT THEY MEAN FOR YOUR BUSINESS. 

We develop easy-to-understand executive summaries and comprehensive insight reports to provide timely feedback on your guests' experience at games and events. These insights provide critical information that can drive your business design and empower you to make immediate pivots rather than waiting until the end of the year, saving time, money and effort. We offer staff training and analytics insights to help your team understand and embrace data as an integral part of your company culture.