• Experience Analytics; custom automated data tool to quantitate your guest's expeience.

    EXPERIENCE ANALYTICS

    Using a custom, automated data capture tool, we provide a quantitative look at your guest's experience. We aggregate data from multiple input streams and use advanced calculations to provide a robust feedback loop to best understand your customer needs and optimize their experience.

  • Experience Audit; test how your event is executed against the ideal.

    EXPERIENCE AUDIT

    Use an assessment tool, designed just for you, to receive the feedback you need. We can test how well the event is executed against the ideal and you are able to see those results in real-time.

  • Dynamic Training; customized training experience.

    DYNAMIC TRAINING

    Customize training experiences that are designed and implemented to empower brands staff members and optimize the business.

    Culture and values design, customer service training, and employee engagement programming.

  • Culture & Recognition Program; create a culture and plan to reward your staff.

    CULTURE & RECOGNITION PROGRAMS

    Want a culture that is unique to your organization? Using data collected from the top staffer all the way down we will create a unique plan of action that will energize your staff.

  • Strategic Consulting; using metrics to support decisions.

    STRATEGIC CONSULTING

    No matter where you are in the strategy-building process, our team can assist by providing direction, insight and metrics to support decisions. We provide a comprehensive approach to assessing your organization's needs and build a path for your team to get where you want to go.

Incredibly impactful feedback provided, excited to keep growing onward and upward!
~ Josh Remington, Associate AD Marketing & Fan Engagement, University of Washington

Assistant Athletic Director
Ball State University Athletics

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Ball State Logo

We are all in the memory making business, but knowing exactly how to do that is tough. We have helped hundreds of brands across the country design & implement high quality experiences by using data, strategy and training. We eliminate the guesswork and identify a clear path to optimizing your service & entertainment experiences.  We TRAIN your team, OPTIMIZE your business and transform MOMENTS into MEMORIES.

Why Choose Us?

Satisfied Guests Spend More

GET STARTED BUILDING YOUR SOLUTION

Host a consultation meeting to discover your needs and create a plan of action.

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Collect real time data and deliver customized reports.

Implement impactful results.

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